PAYMENT POLICY:
In submitting this reservation, a deposit of 50% of the total is deducted from the credit card with which you made your booking. All services are subject to availability. Accordingly, in some instances, your deposit may be processed in two separate transactions as we may need to manually review and check availability of any extras booked prior to processing the deposit for any extras requested.
Dinner and spa reservations can only be confirmed upon receipt of a 50% deposit, if more than fourteen days away, or full payment, if less than fourteen days away.
Reservations can only be confirmed upon cleared receipt of a deposit of at least 50% of the total reservation value. This deposit is non-refundable but is transferable as defined in the Cancellation Policy.
The remaining balance owing will be processed within the fourteen days prior to the arrival date on the credit card number originally provided. The remaining amount payable for accommodation is non-refundable and non-transferable fourteen days or less from the reserved stay date. A small pre-authorisation may be processed before arrival to cover any incidental costs.
Should either the deposit payment, the subsequent balance payment or the pre-arrival pre-authorisation be unsuccessful, the reservation may lapse and the guest advised. Any and each subsequent transaction to reinstate the reservation is subject to prevailing availability and may incur a $30 administrative fee, whether using the same or an alternative card number or any other payment method.
Transactions are processed on the credit card number advised at the time of the booking. MasterCard and Visa card are accepted. In fairness to all intending guests, reservations are accepted in strict order of receipt of a cleared deposit payment.
The credit card used to make your reservation will also be used to cover any potential additional incidental expenses that may be incurred during the stay including beverage, mini-bar and additional spa treatment costs. These will be processed on the night before your departure. Guests are responsible for all costs associated with any loss or damage to property incurred during their stay and such responsibility for reimbursement does not cease at check-out.
Cheques are not accepted at any stage.
CANCELLATION POLICY:
Cancellations and date changes to accommodation reservations advised fourteen days or less from the originally intended arrival date shall incur the full accommodation cost. Please note that such cost is necessary to compensate an accommodation provider for the holding of a reservation in good faith and the consequent refusal to accept subsequent booking requests. In fairness to all, please note that this Cancellation Policy must be equitably applied, irrespective of the nature of the cause of the cancellation or date change. When a cancellation or date change to an accommodation reservation is advised more than fourteen days from the intended arrival date, the deposit is transferable to apply to a new booking for a stay within 6 months of the date of the original reservation, subject to availability and prevailing prices at the time of the subsequent booking. All payments, including the deposit, are non-refundable but may be transferable, as provided within this policy, to an alternate date or, otherwise, to alternate guests. Any booking date change may also incur a $30 fee for each adjustment.
In the case of bookings for multiple rooms, the above advice period increases by 10 days for each additional room booked beyond the first room. For example, a booking for two rooms requires more than 24 days notice of date change or cancellation. No-shows for accommodation, spa treatments or meals and also early departures are all deemed cancellations within this policy. A booking lapses and the deposit may be forfeited if more than three date changes are requested subsequent to the original reservation. Cancellations and any changes advised 72 hours or less from a spa treatment appointment shall incur the full spa treatment cost.
Cancellations and any changes advised 24 hours or less from a cuisine appointment shall incur the full cost. The daily breakfasts included within all B&B tariffs are not costed separately and therefore cannot be deducted from accommodation tariffs if not consumed.
These policies apply equally to Gift Vouchers, where any cancellation costs incurred are applied against the face value of the voucher. If you have a valid Gift Voucher for redemption during a visit, please present the voucher on arrival. On days officially declared as “Code Red” bush fire danger, accommodation, spa and cuisine services may be cancelled by either the guest or Shizuka Ryokan and the full value will be provided to the guest as a Gift Voucher for subsequent use within six months of the originally reserved date.
