We routinely request credit card numbers to secure payments and confirm reservations at Shizuka Ryokan. This is to provide a fair environment or “level playing field” to all those guests seeking to book our various accommodation, cuisine or spa services.
50% deposits are required to confirm an accommodation reservation and are usually processed when a booking is first made. The remaining 50% balance owing is then paid within the period ten days prior to the arrival date.
Should any payment be declined by the bank, which is usually because of an insufficient remaining credit limit, we may contact you to make alternative arrangements prior to your arrival or otherwise request a payment on arrival.
When you check out, you are free to choose to pay any remaining amounts by cash, EFTPOS, the previously nominated credit card or indeed with another card. (* A 3% surcharge applies to American Express, JCB or Diners Club card transactions.)
Please be assured that we operate all guest financial transactions with the utmost transparency, care and responsibility. Please feel free to ask the Manager should you have any questions.