利用規約 — TERMS & CONDITIONS
Terms & Conditions
Our conditions are written to be read, not buried. They reflect how we run Shizuka — with clarity and care. If you have a question that isn’t answered here, please get in touch.
お支払い — PAYMENT
Deposit & payment
A deposit of 50% of the total reservation value is charged to the credit card used at the time of booking. This confirms your reservation. In some instances the deposit may be processed in two separate transactions while we manually confirm availability of any extras requested.
The remaining balance is processed automatically within 14 days prior to your arrival date, using the card provided at booking. Once the 14-day window has passed, this remaining amount is non-refundable and non-transferable.
A pre-authorisation may be processed prior to arrival to cover incidental costs including beverages, mini-bar, additional treatments, or any property damage or losses incurred during your stay. Incidental charges are processed the evening before departure.
Dining: a pre-authorisation will be processed at the time of booking.
Day spa treatments: reservations require a full payment at the time of booking.
Accepted cards: Mastercard and Visa. Cheques are not accepted at any stage. A $30 administrative fee applies if a payment fails and requires reinstatement.
キャンセル — CANCELLATION
Cancellation policy
The deposit paid at booking is non-refundable. It is, however, transferable — it can be applied to a new booking for a stay within six months of your original arrival date, subject to availability and current pricing.
Cancellations with 14 or more days’ notice: deposit is transferable to a future stay as above. The remaining balance has not yet been charged.
Cancellations within 14 days of arrival: the full accommodation cost applies, regardless of the reason for cancellation. This policy applies equally in all circumstances.
Multi-room bookings: the required notice period increases by 10 days for each additional room booked beyond the first.
Spa treatments: full cost applies if cancelled within 72 hours of the appointment.
Meals: full cost applies if cancelled within 24 hours of the reservation.
No-shows and early departures are treated as cancellations and the full accommodation cost applies. Included breakfasts that are unused during a stay cannot be deducted from the final account.
Code Red bush fire days: in the event that a total fire ban Code Red day falls on your scheduled arrival, a full refund will be issued as a gift voucher valid for six months.
日程変更 — DATE CHANGES
Changing your dates
Date changes are accommodated where possible and subject to availability. Requests for three or more date changes will result in forfeiture of the deposit.
To request a date change, please contact us as early as possible. Date change requests within 14 days of arrival are subject to the cancellation policy above and cannot be treated as a simple date change.
公式サイト予約の特典 — DIRECT BOOKING
Why book direct
Booking directly through this website includes Japanese breakfast, prepared each morning and served in the dining room. Third-party booking platforms offer room-only rates and do not include breakfast.
Dining, bathing and treatment extras are discounted when booked alongside accommodation on this site. These discounts are not available through external platforms.
Solo guests: select 1 guest when booking to receive single occupancy rates. Each room accommodates a maximum of two adults.
ギフト券 — GIFT VOUCHERS
Redeeming a gift voucher
To use a gift voucher, To use a gift voucher, call us on +61 3 5348 2030 to make your reservation. A credit card is required to hold the booking but will not be charged for the amount covered by the voucher.
Shizuka gift vouchers are valid for three years from the date of purchase. They are redeemable against accommodation, dining, bath rituals, and treatments. Vouchers cannot be exchanged for cash and are non-transferable to third parties.
ご滞在 — YOUR STAY
Property & stay conditions
- Adults only. Shizuka is designed for guests 18 years and over. We are unable to accommodate children under 16 or infants.
- No pets. We are unable to accommodate animals on the property.
- Check-in: from 2:00 pm. Check-out: by 11:00 am. Early or late arrangements may be requested and are subject to availability. Arrivals after 9:00pm by prior arrangement only; $30 per half hour (or part thereof) applies.
- Quiet hours: 9:00 pm to 8:00 am. Shizuka is a place of rest. We ask that guests respect the quiet of the property and of the other guests during these hours.
- Smoking: Shizuka is a non-smoking property. Smoking is not permitted indoors or within the gardens.
- Damage: Guests are responsible for any damage caused to the property, its contents, or surroundings during their stay. Costs will be charged to the card on file.
ご質問 — QUESTIONS
Something not covered here?
We are happy to answer any questions before you book. Get in touch and we will respond within one business day.