We routinely request credit card numbers to secure payments and confirm reservations at Shizuka Ryokan. This is to provide a fair environment or “level playing field” to all those guests seeking to book our various accommodation, cuisine or spa services.
50% deposits are required to confirm an accommodation reservation and are usually processed when a booking is first made. The remaining 50% balance owing is then paid within the period ten days prior to the arrival date.
Immediately prior to arrival, we may request from the bank a so-called “pre-authorisation” on the nominated card number to cover any incidental costs incurred during the stay. This is not a payment in any way.
This process simply reserves or “holds” the funds in your credit card account for any anticipated future payment. This may cover any possible additional incidental expenses that may be incurred during the stay such as beverage, mini-bar and additional requested spa treatments. Guests are responsible for all costs associated with any loss or damage to property incurred during their stay.
Should the pre-authorisation be declined by the bank, which is usually because of an insufficient remaining credit limit, we may contact you to make alternative arrangements prior to your arrival or otherwise request a payment on arrival.
When you check out, you are free to choose to pay any remaining amounts by cash, EFTPOS, the previously nominated credit card or indeed with another MasterCard, Visa, American Express*, JCB* or Diners Club* credit or debit card. (* A 3% surcharge applies to American Express, JCB or Diners Club card transactions.)
Should you elect to pay by the previously nominated card, the “completion” payment cancels the pre-authorisation. If you use another payment method, the pre-authorisation hold will automatically expire in several days and restore your credit limit.
Please be assured that we operate all guest financial transactions with the utmost transparency, care and responsibility. Please feel free to ask the Manager should you have any questions.