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Booking Conditions

 

Booking Policies are detailed below, with the major conditions highlighted in bold.

 

Payment Policy

Accommodation reservations are only confirmed upon cleared receipt of a deposit of at least 50% of the total reservation value. This deposit is non-refundable but is transferable as defined in the Cancellation Policy. A credit card pre-authorisation for the estimated remaining amount payable is subsequently undertaken in the week prior to arrival. This remaining amount may include a component for estimated incidental expenses. The remaining amount payable for accommodation is non-refundable and non-transferable 10 days or less from the reserved stay date. Dinner and Day Spa reservations are only confirmed upon a credit card pre-authorisation or full payment.

These transactions are most conveniently made by a credit card number advised at the time of the booking. MasterCard and Visa credit cards are accepted. Alternatively, direct bank deposit payments may be arranged but will delay the acceptance of the reservation until clearance. Cheques are not accepted without prior arrangement and sufficient clearance time and, in any case, will significantly delay confirmation of the reservation. In fairness to all intending guests, reservations are accepted in strict order of receipt of a cleared deposit payment and will lapse should the subsequent pre-authorisation be declined.

 

Cancellation Policy

When a cancellation or date change to an accommodation reservation for one room is advised more than 10 days from the intended arrival date, the deposit is transferable to apply to a new booking for a stay within 6 months of the date of the original reservation, subject to availability and prevailing prices. Cancellations and date changes to accommodation reservations advised 10 days or less from the arrival date shall incur the full accommodation cost, irrespective of the cause of the cancellation.

In the case of bookings of multiple rooms, the necessary advice period increases by 10 days for each additional room booked beyond the first room. For example, when a cancellation or date change to an accommodation reservation for two rooms is advised more than 20 days from the intended arrival date, the deposit is transferable to apply to a new booking for a stay within 6 months of the date of the original reservation, subject to availability and prevailing prices. Likewise, cancellations and changes to accommodation reservations for two rooms advised 20 days or less from the arrival date shall incur the full accommodation cost.

 

No-shows and early departures are deemed cancellations within this policy. A booking lapses and the deposit is forfeited if more than three date changes are requested subsequent to the original reservation. These policies apply equally to Gift Vouchers, where any cancellation costs incurred are applied against the face value of the voucher.

 

Cancellations and any changes advised 72 hours or less from a spa treatment appointment time shall incur the full cost. Cancellations and any changes advised 24 hours or less from a meal appointment shall incur the full cost.

 

On days officially declared as "Code Red" catastrophic bush fire danger, accommodation, spa and cuisine services may be cancelled by either the guest or Shizuka Ryokan and the full value will be provided as a Gift Voucher for subsequent use within six months.

 

Incidentals

The credit card pre-authorisation obtained prior to check-in may also cover any potential additional incidental expenses that may be incurred during the stay including beverage, mini-bar and additional spa treatment costs. In the absence of a credit card pre-authorisation, an advance payment to cover such incidentals may be required at check-in.

Additionally, guests are responsible for all costs associated with any loss or damage to property incurred during their stay and such responsibility for reimbursement does not cease at check-out.

Settlement at check-out may be made by MasterCard and Visa credit cards, EFTPOS debit card or cash. Cheques are not accepted at check-in or check-out.

 

Declined Payments

Reservations are not confirmed until cleared receipt of the deposit and the subsequent pre-authorisation for the estimated remaining amount is approved. Should either of these transactions be unsuccessful, the reservation will lapse and the guest subsequently advised. Any and each subsequent transaction to reinstate the reservation is subject to prevailing availability and may incur a $20 administrative fee, whether using the same or an alternative card number or any other payment method.